Shipping & Delivery
Do you offer free shipping?
Do you offer free shipping?
Yes, we provide free shipping on all products within the United States
Can I schedule a delivery date?
Can I schedule a delivery date?
At this time, we do not offer scheduled delivery dates. Tracking information will be provided once your order is dispatched.
Do you deliver to apartments or multi-story buildings?
Do you deliver to apartments or multi-story buildings?
Yes, we deliver to apartments and multi-story buildings. However, deliveries are made to the building’s lobby or front entrance.
How do I change my shipping address?
How do I change my shipping address?
If your order hasn’t shipped yet, email us with your order number and updated shipping address.
How fast is your shipping?
How fast is your shipping?
"In Stock" items ship from our California warehouse within 2–3 business days. Delivery within the contiguous U.S. typically takes 1–5 business days. During promotions or holidays, shipping
times may extend by 2–3 business days.
Returns and Refunds
What is the 120-Day Trial?
What is the 120-Day Trial?
Every Sol Place sofa bed comes with a 120-day in-home trial. The trial begins automatically when your order is delivered, giving you time to live with it and see how it feels in your space.
If it’s not the right fit, we’ll help you return it.
How do I start a return?
How do I start a return?
To start a return, email us at hello@solplace.com with your order number. Our team will guide you through the next steps and coordinate the return based on your location.
How does the return process work?
How does the return process work?
Once you reach out, our team will walk you through the return process and share the appropriate next steps for your order. Return options may vary by location, and we’ll make sure everything is handled as smoothly as possible.
Do I need to keep the original packaging?
Do I need to keep the original packaging?
No. You do not need to keep the original packaging to complete a return.
In what condition do you accept returns?
In what condition do you accept returns?
Your 120-day trial is meant to be lived in. Everyday use and reasonable wear are completely fine.
We simply ask that returned items are free from major damage, so they can be responsibly re-homed or recycled.
How long does it take to receive a refund?
How long does it take to receive a refund?
Refunds are issued once the return process is completed. Most refunds appear within a few business days after processing.
Can I make changes to my order after it’s been dispatched?
Can I make changes to my order after it’s been dispatched?
Unfortunately, changes can’t be made once your order has left our warehouse. That said, you’re still fully covered by our 120-Day Trial.
What should I do if my order arrives damaged or defective?
What should I do if my order arrives damaged or defective?
If your product is damaged or defective, contact us with photos or videos of the issue and a detailed description. Our team will respond within two business days to assist you.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
To request a cancellation, contact us with “Cancel” and your order number in the subject line.
- Cancellations are guaranteed within 24 hours of placing your order.
- After 24 hours, we can’t guarantee cancellation, but we’ll help coordinate a return.
What happens to returned products?
What happens to returned products?
Returned products are assessed and handled responsibly. Items in suitable condition may be re-homed, donated, or recycled.
Is there a limit to returns?
Is there a limit to returns?
To keep the 120-day trial fair for everyone, returns are limited to one trial per customer.